Airbnb in Sapporo Hokkaido

If someone looking for somewhere stay in Sapporo, never use Host Y who has few apartment  rooms in Sapporo Kita 13Jo.

We booked a room but before getting Japan, we had to change arrival date due to flight changes by Airline.

We contactted Host Y that we want to cancel or change date due to flight change because his cancellation policy was tight.

Host Y said he understood our situation and told us to contact Airbnb for cancellation.

We contactted Airbnb and they said it's up to Host and told us to do online.

So we send cancellation on the website with full refund request.

Host Y declined request and told us if we have question, talk to Airbnb.

We talked Airbnb and they contacted hoat. However host Y didn't answer them.  Since Airbnb can't resolve our case, they Airbnb even  start to ignore our call.

Therefore we had to decide to reduce our booking days and accept changing fee. 

In the end, what the Host Y did was changed a night price way UP high and off course charging amendment fee + told us any questions ask Airbnb.

He can't communicate in English and putting all charges to Airbnb. 

Host Y tell us to contact to Airbnb and Airbnb says talk to Host Y. No resolution at all.

We were wasting HUGE time talking to both if them for nothing.

DO NOT book his apartment. His cancellation is tight and others are little expensive but more flexible. 

I use to work in Hotel and always accep changes if the flight related. Also definitely not change a night price which has been made.

Worst experience ever.